📮 Feedback & Support
LumaClear is an independent app with no support team — the developer reads and replies to every email personally. Bugs, suggestions, privacy questions, and refund questions all go to the address below (the product name is pre-filled in the subject):
Typical reply time is 1–3 days, at most 15 business days.
🐛 When reporting a bug, please include
- Device and iOS version (e.g., iPhone 13 Pro Max · iOS 26);
- Rough library size (number of photos/videos), whether iCloud Photos is on, and whether the problem files are iCloud cloud-only;
- Which scan failed (exact duplicates / similar photos / blurry photos / category browsing / video compression), which round it reached, and where it stalled;
- Reproduction steps starting from a cold launch;
- App version, at the bottom of Me → About;
- For crashes, export the log text from Me → Crash logs and attach it.
Privacy note: please do not attach original photos or videos. A description and logs are enough for troubleshooting, and the app itself never uploads your media anywhere.
💡 Feature suggestions
Tell me what you wish the app did more or less of. Suggestions in line with “local-first, no ads, no accounts, reversible deletion” are the most likely to ship.
🔒 Privacy and subscriptions
Privacy questions are covered by the Privacy Policy, and membership/auto-renewal terms by the Terms of Use. Purchases, charges, and refunds are handled by Apple: request a refund at reportaproblem.apple.com. If membership is missing after switching devices or reinstalling, first tap “Restore Purchases” on the paywall; if it still fails, email us with the information above.
Thank you for taking the time to help improve LumaClear.